Administration Team Leader

Job description

Administration Supervisor

Location: Leicester City Centre
Salary: £28,000 per annum 
Hours: Monday to Friday, 8:45am – 5:00pm
Job Type: Full-time, Permanent
Working Arrangement: Office Based

About the Role

365 People are recruiting for an experienced Administration Supervisor to join an established professional services business in Leicester.

This is an excellent opportunity for someone with strong administrative experience and proven people management skills who enjoys leading a team while remaining involved in day-to-day operations.

You'll support the Administration Manager in overseeing several departments, ensuring workloads are managed effectively, processes run smoothly and customers receive a consistently high standard of service.

The role involves handling sensitive customer information, supporting staff development and improving administrative procedures.

Key Responsibilities

• Supervise and support employees across several administration departments.

• Monitor workloads, allocate tasks and ensure deadlines are achieved.

• Work alongside the team to process cases and maintain accurate records.

• Conduct team briefings, one-to-one meetings and performance reviews.

• Monitor attendance and performance, working with HR where necessary.

• Handle customer enquiries and complaints professionally.

• Communicate with customers, solicitors and third parties to obtain information and resolve queries.

• Identify opportunities to improve processes, efficiency and customer service.

• Maintain accurate documentation and ensure company procedures are followed.

• Support the Administration Manager with daily operational requirements.

What We're Looking For

• Previous experience supervising or managing an administration team.

• Strong organisational and administrative skills.

• Confidence managing workloads, performance and staff development.

• Excellent written and verbal communication skills.

• Ability to handle sensitive information professionally and confidentially.

• Good attention to detail and the ability to work to deadlines.

• A proactive, supportive management style.

• Confidence using computer systems and maintaining accurate records.

Experience within legal services, wills, probate or estate planning would be advantageous but is not essential.

Salary and Benefits

• £28,000 annual salary.

• Performance-based quarterly bonus.

• Salary review following successful completion of probation.

• Workplace pension.

• 28 days' annual leave including bank holidays, increasing with length of service.

• Employee wellbeing support line and app.

• Company social events.

• Free onsite parking or reimbursement of parking expenses where onsite parking is unavailable.

• Monday-to-Friday working hours.

Apply Today

If you're an experienced Administration Supervisor or Team Leader looking for a new opportunity in Leicester, we'd love to hear from you.

Apply today with your CV, and a member of the 365 People Recruitment team will be in touch.

Reference 225816536