Application Support Specialist

Job Description:

Application Consultant – Join Our Dynamic Consultancy Team

Location: Hybrid (Home-based with occasional travel to Leicester HQ, UK & Europe)
Hours: Monday–Friday, 9:00am–5:30pm
Salary: Competitive, based on experience

Are you ready to take the next step in your career with a company that values initiative, collaboration, and innovation?
We’re looking for an Application Consultant to join our Consultancy Team, supporting our customers and distributors across a diverse portfolio of software applications. This is a fast-paced, rewarding role where no two days are the same — perfect for someone who thrives under pressure, enjoys problem-solving, and wants to make a real impact.

What You’ll Do

As an Application Consultant, you’ll be at the heart of our customer experience — helping businesses get the most out of our software solutions. You will:

• Develop a deep understanding of our applications and how customers use them in real-world business settings.

• Collaborate with customers to gather requirements, document new functionality, and see projects through from concept to delivery.

• Lead implementation projects for new customers — reviewing their business processes, identifying needs, and configuring solutions that deliver measurable value.

• Document all site visits, manage issues and action lists, and ensure full visibility across every stage of a project.

• Take ownership of support queries — investigate, replicate, and resolve issues while keeping customers updated throughout.

• Liaise closely with developers and testers to ensure solutions are clearly defined and fully validated.

• Manage projects end-to-end, coordinating cross-functional resources and maintaining strong communication throughout.

• (Future opportunity) Assist with pre-sales preparation, demonstrations, and presentations to prospective customers.

What You Bring

We’re looking for someone with energy, curiosity, and a passion for helping customers succeed. Ideally, you’ll have:

• Experience in the apparel/fashion industry or a related commercial environment.

• A solid understanding of ERP or commercial application software.

• Confidence with Windows and/or Unix/Linux systems.

• Strong Microsoft Office skills, especially Word and Excel.

• Excellent communication and documentation abilities — you’ll be working closely with both customers and internal teams.

• A logical, analytical mindset with a proactive and solution-oriented approach.

• The ability to work independently while thriving in a collaborative team environment.

• (Desirable) Experience with Help Desk systems and Accounting applications.

What’s in It for You

• Hybrid working flexibility – primarily home-based with occasional travel to our Leicester office or client sites in the UK and Europe.

• Structured training and mentorship – comprehensive onboarding either in-office or via Teams.

• Career development opportunities – regular performance reviews (initially at 6 months, then annually) and ongoing skill development.

• Competitive benefits package – 20 days annual leave (plus Bank Holidays), with room for growth.

• A dynamic and supportive team culture – work with professionals who are passionate about delivering great results and supporting one another.

About Us

We are a leading provider of innovative software solutions designed to help businesses streamline operations and drive growth. Our customers span multiple industries, and our Consultancy Team plays a vital role in ensuring they achieve maximum value from our products.

If you’re ready to combine technical know-how, customer focus, and project management in one exciting role, we’d love to hear from you.