Job Description:

Key Objectives

• To Understand and Beat the Sales Department TSGP Budget (F&I/Chassis)
• Have a sales process where you are introduced within 30 minutes of an enquiry
• You must personally deliver every finance quotation, over the phone or face to face
• You must professionally present Finance and GAP to every retail opportunity using the F&I Presenter
• You must ensure every customer has received a professional presentation about paint protection
• You must negotiate any chassis discounts with every customer
• You must negotiate the monthly payments with every customer
• When valuing a part exchange, we must consider that vehicles price within the market place using all tools available to us, confirming the price with a Sales Manager if unsure.

Enquiry Management

• Have a strong understanding and management of all enquiries, in order to drive retail volume and gross profit.
• Hold regular diary reviews with all Sales Executives to ensure enquiries are being handled and managed effectively.
• Listen to incoming telephone enquiries and review digital enquiries with the Sales Executive and plan the contact back. This is to ensure the best customer experience.
• Challenge and review all lost sales. A Management call must be made each time before confirming the lost sale.
• Understand and interrogate the information on ALL Enquiry Management systems, utilising the reports to understand performance. Including but not limited to EMAX, RapidRTC, Key 2 Key and TrackBack.

Customer Retention – Above National Average

• Have a daily / weekly strategy for contacting customers personally
• Pre stack a deal to ensure the customer is in a position to change, before making the call
• Have a daily / weekly strategy for contacting all opportunities within your Service Diary Bookings (RITS)
• Attend all Divisional Retention Events, as requested
• Communicate your progress / activity to whomever you are responsible to

Managing the Team

• Support with the management of all Sales Executives, including their 1-2-1 reviews
• Lead these reviews in the absence of the Sales Manager / Senior BM
• Coach, mentor and develop new and existing Sales Executives This should include on-site training with documented actions/outcomes
• Support Sales Executives in locating/securing cars within division, or outside of group

Compliance / CEM

• Ensure you maintain your SAF, FCA E-Learning training annually and achieve a minimum of 15 hours insurance related CPD
• Every retail customer has a DAN started at point of order and completed at handover
• Always stick to the integrity rules and all relevant rules/guidance relating to FCA Compliance
• Refer any F&I related complaint or commission disclosure request to Sytner Finance
• Ensure every customer receives information in a timely manner to ensure they have clear understanding of the F&I products they have purchased and the obligations they have entered into
• Support and drive a culture which is customer focused and lead by example
• Ensure the principles of treating customers fairly and acting in the best interests of customers are central to your sales discussions and lead by example

Administration

• Ensure all sales systems are up to date at all times, and data is logged correctly (Inc. FIL, EDOC, K2K and Reporting Trackers)
• Ensure that all customer paperwork is correct, and completed in good time
• Complete and comply with all requests for weekly/monthly reports
• Propose accurate details to the finance company, complete documents and comply with all legislative requirements
• Comply with disclosure rules and procedures (i.e. credit searches) when proposing customers for finance
• Be conversant in Sytnernet / SLi / Connect / FIL / EDOC and other essential platforms

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 27 days plus bank holidays
• Company Car
• Industry-leading Maternity, Paternity and Adoption Pay
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• Career Development
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.