Job Description:

Business Support Manager

The Opportunity:

We are seeking an efficient, organised, and highly capable Business Support Manager to lead our core business support function from our head office in Leicester. Reporting directly to the Operations Director, the successful Business Support Manager will take full operational responsibility for a wide range of corporate back-office tasks, ensuring seamless delivery across administration, project governance, HR, and facilities management.

This is a fantastic opportunity for an adaptable professional to act as a central hub for the organisation, working closely with the senior executive team while coordinating communications with external partners and landlords.

Key Duties:

• Act as the central point of contact within the organisation, managing ongoing tasks, coordinating projects, and overseeing internal data quality.
• Oversee and develop necessary administrative processes, coordinate existing admin roles, and produce key corporate documents such as contracts and service level agreements (SLAs).
• Serve as the dedicated project coordinator, managing diary schedules for project meetings, updating project plans, and compiling comprehensive agendas, minutes, and action plans.
• Provide vital governance support to the Operations Director and Chief Executive, including preparing documentation packs for Board and Committee meetings and tracking upcoming deadlines.
• Support marketing and communication efforts by assisting in the production and distribution of various materials via post, email, and telephone.
• Manage facilities and office operations as the primary contact for our serviced office provider, supervising office equipment, IT provisions, and mailing services.
• Deliver high-level Personal Assistant (PA) support to the executive team, handling diary management, meeting preparation, and low-level queries with complete discretion.

Benefits:

• Salary: £40,000 per annum.
• Location: Based primarily from our central Leicester Head Office.
• Executive Exposure: Work closely alongside the Chief Executive and Operations Director, directly influencing corporate governance and board-level operations.
• Diverse Portfolio: A broad, multi-disciplinary remit spanning project management, facilities, and HR, offering exceptional career breadth.

Requirements:

• Experience: Proven experience operating as a Business Support Manager, Senior Administrator, or Executive PA, realised within a corporate or housing-related environment.
• Skills: Outstanding organisational and diary management skills, with a track record of producing accurate business reports, meeting minutes, and legal documentation.
• Project & Governance Knowledge: Strong capabilities in project management governance support, including the ability to manage project schedules or update project plans confidently.
• Communication: Exceptional written and verbal communication skills, with the ability to confidently liaise with landlords, external partners, and Board members.
• Core Attributes: Must demonstrate absolute openness, integrity, honesty, trustworthiness, and high levels of professional discretion when handling confidential data.
• Flexibility: A commitment to equality and diversity, alongside the flexibility to occasionally attend or organise evening meetings and conference calls as required by the service.

How to Apply:

If you are interested in this Business Support Manager position, please apply for this role online or contact Matt Baird at Avalon for a confidential discussion.

Avalon, trading name of Spirehouse Recruitment Limited, is an equal opportunities employment business and employment agency. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all individuals.