Job Description:

Call Centre Advisor / Customer Service Advisor

Location: Near Coalville, Leicestershire
Job Type: Full-time
Salary: Competitive, dependent on experience

About the Role

We are looking for enthusiastic and customer-focused Call Centre Advisors to join our growing team. As the first point of contact for our customers, you will play a key role in delivering outstanding service, resolving enquiries efficiently, and ensuring every customer receives a positive experience.

This is an excellent opportunity for someone with strong communication skills who enjoys working in a fast-paced environment.

Key Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Respond to customer enquiries via telephone and email.
• Resolve customer issues at the first point of contact wherever possible.
• Accurately update customer records using internal systems.
• Process customer requests and follow company procedures.
• Escalate complex queries to the appropriate department when required.
• Meet individual and team performance targets.
• Deliver excellent customer service on every interaction.

Essential Skills & Experience

• Previous experience in a call centre or customer service environment is preferred but not essential.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Good IT skills and confidence using multiple computer systems.
• Ability to remain calm and professional under pressure.
• Strong attention to detail and organisational skills.
• Positive attitude and willingness to learn.

Desirable Skills

• Experience using CRM or customer management systems.
• Sales, retention or complaint handling experience.
• Experience working to KPIs or service level agreements.

How to Apply

If you enjoy helping customers and thrive in a busy, team-focused environment, we'd love to hear from you. Please send your CV together with a brief covering email outlining your experience and suitability for the role.