Job Description:

Client Support Advisor

Red Recruitment is looking to recruit a client support advisor for our client. You'll be a key contributor in their mission of offering flexible finance solutions and ongoing support to each customer's individual circumstances.

The salary is £27,000 per annum.

Benefits and Package for a Client Support Advisor:

• Salary: £27.000
• Hours: Full-time
• Contract Type: Permanent
• Location: Melton Mowbray

• Christmas Bonuses given

• 25 days holiday plus bank holidays increasing to 28 dependent on service
• Extra days holiday given over Christmas
• Health care Plan
• Free Parking
• Company Pension
• Yearly pay rises offered

Key Responsibilities of a Client Support Advisor:

• Provide excellent customer service by handling a high volume of inbound calls in a professional and supportive manner.
• Make outbound calls to customers about outstanding accounts or missed payments, showing empathy and clear communication.
• Support customers with account queries, explain their options, and help them get back on track.
• Resolve customer issues quickly, aiming to fix problems on the first contact.
• Work with internal teams (e.g. fraud, credit risk, complaints) to ensure smooth resolutions.
• Assist customers across phone, email, and live chat, maintaining consistent and accurate communication.
• Follow company policies, procedures, and compliance standards at all times.

Key Skills and Experience of a Client Support Advisor:

• Strong attention to detail and good organisational skills.
• Excellent verbal and written communication, with the ability to build rapport quickly.
• Experience in a contact centre or customer-facing role, ideally handling high call volumes.
• Proactive and solution-focused, with a commitment to delivering great customer service.
• Confident using computers, including Microsoft Office (Excel is an advantage).
• Willingness to learn, develop, and contribute to team success.
• Self-motivated and resilient, able to work in a fast-paced environment.
• Customer-focused, with a professional and empathetic approach.

If you are interested in this position and have the relevant experience required, please apply now!

Red Recruitment (Agency)