Job Description:

Collections Manager

Red Recruitment is looking to recruit a collections manager for our client.

This is a hands-on role responsible for managing day-to-day collections activity and startegy across the full lifecycle of arrears and defaulted accounts, including full end-to-end ownership of the litigation process and 3rd party debt collection firms.

You will manage cases through to enforcement, ensuring strong performance while delivering fair customer outcomes in line with FCA requirements.

The salary is competitive

Benefits and Package for a Collections Manager:

• Salary: Competitive
• Hours: Full-time
• Contract Type: Permanent
• Location: Melton Mowbray
• Generous Holiday Allowance

Key Responsibilities of a Collections Manager:

• Management of Collections and Recoveries Policies and Standards across the business and associated processes ensuring they remain fit for purpose, aligned with acceptable practices and evolving in line with changing regulation.

• Providing leadership and direction to the Customer Support, Litigation and Recoveries Team.
• Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities.
• Deliver continuous improvement to strategy and systems
• Deliver the required dashboards and MI for consumption by the Executive Committee
• Work with Third Party Management, and other teams where appropriate, to demonstrate governance and oversight of third parties used to support collections and recoveries activities
• Oversee a portfolio of accounts, including complex and/or escalated cases
• Make decisions on repayment plans, settlements, and write-off recommendations
• Handle vulnerable customer cases in line with forbearance and affordability requirements
• Maintain accurate and up-to-date records across internal systems

Key Skills and Experience of a Collections Manager:

• Expert knowledge of Collections and Recoveries KPIs, policies, processes and controls.
• Good understanding of FCA regulations, including arrears, forbearance, and Consumer Duty
• Experience managing DCAs and/or legal partners
• Strong case management and decision-making skills
• Experience of leading and managing a team.Experience instructing solicitors and managing defended claims
• Knowledge of enforcement methods (e.g. CCJs, attachments, charging orders)

If you are interested in this position as a Collections Manager and have the relevant experience required, please apply now!

Red Recruitment (Agency)