Job Description:

INSURANCE ADMINISTRATOR
LUTTERWORTH
SALARY UP TO £28,000

Opportunity
Get recruited is proud to represent a small friendly insurance brokerage looking to expand their team due to a recent company growth.
As an Insurance Administrator, you will be using Acturis CRM system to complete the required administrative parts of both New Business and Policy Renewals. You will be in a team of 6 other Admin professionals who are all responsible for a range of office duties including periodically answering in-coming calls.
This is an excellent opportunity within a company that values internal progression and training so if you have worked in an insurance environment and have a background in Administration apply today.
Insurance Administration Assistant Roles and Responsibilities

• Sending Out Renewal Declarations and proposal Forms
• Managing Assigned Diary Entries
• Issue policy documents and EL Certificates and up-date client records accordingly after scrutiny
• Scrutinise all policy documents and EL Certificates and up-date client records accordingly.
• Collating ERN's from clients
• All existing clients check sanctions list
• Update client records in Acturis accordingly and paper file if necessary
• Processing MTA's
• Invoicing clients
• Identifying and cross selling opportunities

• Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
• Troubleshoot customer issues over the phone.
• Use automated information systems to analyse the customer's situation.
• Maintain a balance between company policy and customer benefit in decision making.
• Handle issues in the best interest of both customer and company.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience.
• Responsible for compiling and generating reports as they relate to customer service surveys.

Person Specification

• Minimum of 2 years of experience within an insurance company (preferably commercial)
• Previous use of Acturis highly preferable
• Any Insurance qualifications (CII) an advantage
• High attention to detail
• A commitment to customer satisfaction and customer service.

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