Complex Admin Officer

Job description

Job Title: Complex Admin Officer
Location: Newham

Rate: £18.92 hour

Term: 3-6 months with the possibility of being extended to 1 year

Our client is seeking a motivated and experienced Complex Admin Officer to join their Resident Services team. This role is pivotal in ensuring the delivery of high-quality services to the borough's diverse housing residents, focusing on compliance, enhanced communication, and fire safety.

Key Responsibilities:

• Respond to resident inquiries through various channels, ensuring excellent customer service.
• Conduct investigations into tenancy irregularities, including unlawful subletting and abandonment.
• Provide expert advice on fire safety and housing compliance.
• Support vulnerable residents in sustaining their tenancies, collaborating with relevant support networks.
• Attend court or tribunals as necessary and manage tenancy breaches until resolution.

Essential Qualifications:

• Demonstrable understanding of multi-tenure housing management.
• Specialist knowledge in areas such as fire safety, tenancy irregularities, and legal enforcement.
• Strong communication skills to engage effectively with residents and colleagues.

Personal Attributes:

• A proactive problem-solver who can work under pressure and meet deadlines.
• Ability to work collaboratively in a team while maintaining a high level of service quality.
• Commitment to equality and diversity, aligning with the organisation's values.

What Our Client Offers:

• A dynamic work environment that places people at the heart of its mission.
• Opportunities for personal and professional development.
• A commitment to supporting staff in fulfilling corporate parenting responsibilities.

If you are passionate about delivering exceptional service to residents and ensuring compliance within a complex housing environment, this is the opportunity for you!

Interested candidates are encouraged to apply by demonstrating how they meet the essential criteria outlined above.

Join our client in making a difference in the community!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Reference 225682897