Customer Care Co-ordinator

Job Description:

Customer Care Co-ordinator

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The home of job satisfaction

When people buy a new home, they want everything to be absolutely perfect. So do we, and that commitment to customer satisfaction underpins our success. Already one of the largest privately owned house building groups in the UK, with over 1000 employees, we’re always looking for new talent to drive us forward. Our commitment will be to invest in you and your development, with great career progression and benefits, as you successfully co-ordinate the needs of the customer. This is your opportunity to become the central point of contact for our customers, owning all day-to-day liaison with them. 

Working at our East Midlands region and based out of our office in Hinckley, this rewarding role, which is crucial to the success of our friendly, family-owned company, will include handling incoming calls, emails and letters and ensuring any issues that customers raise are resolved quickly and amicably. You will also be responsible for co-ordinating technicians and sub-contractors, ensuring work has been carried out to customers’ satisfaction and keeping records up-to-date.

Sitting at the heart of the customer care process you will need to be a strong communicator and listener, with a patient, empathetic and adaptable approach. Excellent organisational and IT skills are absolutely essential and proven customer service experience gained in a busy office, either within housebuilding will be required

What’s most important though is that you genuinely care about every customer – and will always go the extra mile to deliver an exceptional service

What Benefits You Can Expect:

We strongly believe in rewarding and recognising the hard work our employees put in every day which is why in return you can expect to receive the following benefits:

• Competitive salary
• Generous holiday entitlement
• Holiday buy & carry over
• Competitive bonus scheme
• Generous Pension Scheme
• High Street Retail Discount
• Life Assurance at 6 times your basic salary
• Employee discount on our Homes

A brief overview of duties can be found below:

• Handling incoming phone calls, post, and emails related to customer care issues
• Validating complaints and ensuring swift resolution, escalating when necessary
• Scheduling and coordinating Customer Care Technicians, sub-contractors, and suppliers
• Following up to ensure all work is completed to the purchaser’s satisfaction
• Maintaining accurate records via Sitestream
• Escalating recurring issues to senior management
• Managing categories of work to control costs effectively
• Supporting defect logging for Social Housing where required
• Participating in internal meetings relevant to your responsibilities
• Supporting the team with additional tasks when needed and upholding all company policies

What You'll Need To Succeed:

To thrive in this role, you should be a proactive and customer-focused individual with strong organisational and communication skills

• Proven customer service experience in an office environment
• Experience using CRM software
• Experience in working within the house building industry is essential
• Strong communication skills, both written and verbal
• Excellent time management and multitasking ability
• High level of computer literacy, including Microsoft Office
• Excellent telephone manner and negotiation skills
• Organised, self-motivated, and a team player
• Able to remain calm under pressure and adapt to changing priorities
• Problem solver with a professional and tactful approach

Our people are what set us apart. At Bloor Homes, you’ll be part of a dedicated and collaborative team that supports your growth and success so if our Customer Care Co-Ordinator role sounds like the perfect next step for you, please click 'Apply now' and join us in building more than just homes—build your future.