Job Description:

Customer Care Coordinator

• Location: Leicestershire (South)
• Salary: Up to £35,000 (depending on experience)

We are partnering with a highly successful, established business, Known for their high standards of service, they foster a modern and collaborative working environment.

We are seeking a proactive and organised Customer Care Coordinator to join an established team. Reporting directly to the Customer Care Manager, you will act as the vital link between customers and site teams to ensure maintenance and defect issues are resolved efficiently.

Key Responsibilities

• Act as the first point of contact for customer queries, ensuring all maintenance issues are logged and tracked accurately.
• Schedule appointments for suppliers, and internal site teams to address remedial works.
• Collaborate with internal buying departments to order required materials and coordinate sub-contractor works.
• Work closely with Site Managers, Sales Teams, and the Customer Care Manager to ensure defects are assigned to the correct personnel.
• Maintain internal tracking logs, cross-check contractor invoices, and sign them off/forward them for payment processing.
• Monitor ongoing works, chase sub-contractors to ensure timely completions, and coordinate the final sign-off for end-of-defect periods.

What’s on Offer?

• Competitive salary up to £35,000
• Comprehensive benefits package (including life assurance and flexible leave schemes)
• A stable, supportive team environment with a focus on work-life balance

To discuss this excellent opportunity in complete confidence, please apply today with your CV.