Job Description:

Customer Care Coordinator

About Us

Max Energy, established in 2015, is a leading provider of insulation solutions across various sectors including newbuild housing, construction, and domestic and social housing. Our commitment to excellent service and expertise has made us a trusted partner for property professionals and landlords.

Are you passionate about delivering outstanding customer service and keeping things running smoothly behind the scenes? We’re looking for a proactive and detail-driven Customer Care Coordinator to join our team and play a key role in ensuring a seamless customer experience.

In this role, you’ll be at the heart of our customer care operations - handling enquiries, resolving issues, and supporting both customers and internal teams with efficiency and professionalism.

What you’ll be doing

• Handling customer enquiries and complaints in a professional, timely manner
• Providing administrative support to the Customer Care Team
• Accurately logging customer care data within required timeframes
• Coordinating with internal departments to resolve issues quickly and effectively
• Proactively chasing outstanding issues to ensure client SLAs are consistently met
• Maintaining high standards of customer care at all times
• Producing clear verbal and written reports on customer care performance
• Communicating with customers and clients via phone, email, and written correspondence
• Supporting other departments and depots with customer care-related queries
• Providing cover for the Head of Customer Care when required
• Adhering strictly to Health & Safety procedures
• Taking on additional duties as required in line with the role

What we’re looking for

Skills

• Strong attention to detail and high level of accuracy
• Confident and professional telephone manner
• Good IT skills with experience using Outlook, Word, and Excel
• Ability to prioritise workloads and manage multiple tasks

Experience

• Previous experience in a customer service or administrative role
• Knowledge of the new build or insulation industry is advantageous

Personal attributes

• A methodical and organised approach to work
• Positive, team-oriented attitude
• Ability to follow processes while using initiative
• Comfortable working independently or within a small team