Customer Care Operative - New Homes

Job Description:

Customer Care Operative - East Midlands -  Permanent - £36,000+ - Van and Fuel Card

Wheatstone Solutions are working with a House Builder looking to recruit an experienced Customer Service Operative into the team.

The duties of the role will be to carry out a high standard of customer service and multi trades / maintenance works within customers' homes. This includes works from Carpentry, Plumbing, Decorating, Painting, Tiling throughout the warranty period.

Duties of the role:

• Attend appointments for remediation of defects in occupied properties and complete any repairs or defects to a high standard.
• Liaise with the Customer Care Team based in Head Office.
• Ensure all required materials and resources are available prior to attending customers’ appointments.
• Always maintain a high standard of professionalism and that excellent Customer Service is delivered.
• Maintain cleanliness of the van, ensuring it is always clean and tidy and any faults or issues are reported.
• Ensure the customers’ home is prepared prior to works to ensure upmost cleanliness on the finishing of projects.
• Report to the team once appointments and tasks are completed and report back any issues or escalations that need to be noted.
• Ensure the highest level of Health and Safety adhered to at all times.
• Work with the Customer Care team to ensure that any particular build or remedial patterns are arising in customers’ homes.

Skills Required:

• You must have experience working for a House Builder / Housing Association within a similar role such as Multi Trade Technician / Operative or have experience as a Multi Trader in occupied homes.
• Excellent Customer Service skills
• Multi Trade works to be carried out include Plumbing, Carpentry, Painting, Decorating, Tiling, Mastic, Easing doors/floor boards etc.
• Flexible to travel across East Midlands area
• Full Driving License

For more information please apply above or contact Chris Ellis at Wheatstone Solutions.