Customer Operations Specialist

Job description

About the Role

At Mercedes‑Benz Financial Services, our customers are at the centre of everything we do. As a Customer Operations Specialist, you’ll play a vital role in delivering exceptional customer experiences while supporting the smooth day‑to‑day running of our contact‑centre operations.

This is a fast‑paced, varied role where no two days are the same. This is a great opportunity to develop a broad skill set and make a real impact where it matters most.

While this role is initially temporary, it provides a strong foundation for starting your career with Mercedes‑Benz Financial Services, with the potential to progress into permanent opportunities across the business.

What You’ll Be Doing

• Handling inbound customer enquiries via phone and email
• Managing escalated queries with professionalism, empathy, and sound decision‑making
• Identifying and supporting vulnerable customers with care and patience
• Working collaboratively with colleagues to resolve issues at the first point of contact where possible
• Maintaining a customer‑first approach while meeting operational targets
• Ensuring all interactions are compliant with FCA requirements, internal policies, and regulatory standards

About You

You’ll thrive in this role if you:

• Have experience in a fast‑paced, customer‑focused environment (financial services preferred but not essential)
• Stay calm and resilient under pressure
• Are flexible and adaptable, happy to support where needed most
• Communicate clearly and confidently with customers and colleagues
• Enjoy working as part of a collaborative, team‑oriented culture
• Are motivated by helping customers and delivering the best possible service and outcomes

Compliance & Integrity

You’ll work to the highest standards, ensuring compliance with:

• FCA regulations
• Data Protection (DPA)
• Anti‑Money Laundering
• SAF, ECCD, Code of Conduct
• Anti‑Bribery and Corruption policies

Full training will be provided.

Join Us

If you’re looking for a role where you can learn, adapt, and make a real difference to customers, this is your opportunity to join a leading global brand with a strong customer‑centric culture.

👉 Apply now and help shape outstanding customer experiences at Mercedes‑Benz Financial Services.

Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 6th year running!).

Please note due to the volume of applications we receive you will only be contacted if we are progressing your application.

Reference 225115668