Job Description:

Customer Service Administrator

Rugby (outskirts car driver essential)

£26,000 – £27,500 - Plus Annual Bonus – Potential OTE £30,000

Purpose of Role:

To support the Sales Team to ensure that customers receive an exceptional experience from order to project completion

Duties:

·      Responsible for order processing - ensuring equipment is delivered in a timely and accurate manner.

·      Managing customers’ expectations during the process and project closure phase.

·      To resolve challenges for customers when orders cannot be fulfilled.

·      Finalisation of projects under the guidance of Sales Team.

·      Adhering to company processes and procedures.

·      Develop good working relationships with Sales, Logistics and Accounts Departments

·      Build excellent relationships with customers.

Experience

• Experience in customer services
• Knowledge of data based systems

• Good knowledge of MS office (essential)
• Strong Administration and customer service skills
• Ability to work calmly in a busy environment
• NVQ in Business Administration – desired

Personal attributes

• Strong communication and social skills
• Objective-orientated
• Strong work ethic, open and reliable
• Outstanding organisational skills

• Flexible approach with the ability to work on your own initiative

Other criteria

• Good knowledge of MS office
• Ability to learn and adapt to company products quickly

Company Benefits

• Annual Bonus
• Annual Salary Review
• Private Healthcare
• Life Assurance
• EAP