Customer Service Advisor

Job description

Customer Service Advisor – Warwick

Salary: £26,326 + Excellent Benefits
Hours: Monday–Friday, no weekends or shifts
Location: Warwick, Warwickshire

We are looking for a Customer Service Advisor to join a supportive and professional customer service team in Warwick. This is an excellent opportunity for someone with experience in customer service, customer support, administration, contact centres, call centres or helpdesk environments who is looking for long-term career development and a healthy work-life balance.

Key Responsibilities of Customer Service Advisor

• Provide professional and friendly customer service across multiple channels.
• Handle inbound and outbound calls, responding to customer enquiries efficiently.
• Resolve customer queries and complaints professionally and effectively.
• Maintain accurate customer records and databases.
• Work collaboratively with colleagues to deliver an excellent customer experience.
• Follow company procedures while maintaining high standards of accuracy and service.

The successful Customer Service Advisor will have:

• Excellent communication and interpersonal skills.
• Previous experience in customer service, customer support, administration, contact centre, call centre, helpdesk or customer care is desirable.
• Strong telephone manner and confidence communicating with customers.
• Good IT and keyboard skills, with confidence using Microsoft Office.
• Excellent attention to detail and accurate data-entry skills.
• A positive, professional and team-focused approach.
• The ability to work effectively in a fast-paced customer service environment.
• Reliable transport/commuting arrangements to Warwick for an 8:30am start.

Benefits

• Structured career development and progression
• Private healthcare through BUPA
• Medicash healthcare cash plan
• Employee Assistance Programme
• Life assurance
• Critical illness cover
• Staff discounts
• Long-service awards
• Regular social events

Keywords: Customer Service Advisor, Customer Service Representative, Customer Support, Customer Care, Customer Experience, Contact Centre Advisor, Call Centre Advisor, Helpdesk Advisor, Inbound Calls, Outbound Calls, Administration, Data Entry, Telephone Customer Service, Email Support, Live Chat, Microsoft Office, Customer Queries, Complaint Resolution, Customer Services.

Reference 225485953