Job Description:

Customer Service Advisor required for our public sector client

09.00 - 16.00, Monday - Friday

Office Based Role

Initially until November, however could be extended

The role will be taking calls for their waste services department 

You  will have recent experience of providing information and advice to the public in a 
busy customer service environment, preferably telephone based, and be capable of 
handling a range of situations with tact, diplomacy and empathy.

You will have excellent listening and communication skills, the ability to converse 
with all types of people, a polite and courteous attitude, and a commitment to 
providing excellent customer care. 

You will also be able to work well under pressure 
with a minimum of supervision while ensuring consistency and accuracy, and be 
proficient in the use of software systems, with good keyboard skills.

Experience of working in front-line council services would be an advantage but is not 
essential as full training will be provided.