Customer Service Advisor

Job description

Customer Service Agent

Location: Pinxton, Derbyshire
Salary: £29,100
Job Type: Full-time, office-based
Department: UK & Export Sales

The Opportunity

Recruitment Pro are working with an established and growing business in Pinxton who are looking to add a Customer Service Agent to their small, friendly commercial team.

This is a great opportunity for someone who enjoys working in a close-knit office environment and wants to be part of a team where you’re genuinely known as a person, rather than just another employee. If you’re looking to escape the large corporate environment, endless meetings and a workplace where everything needs to go through three different departments, this could be right up your street!

The office is small, friendly and has a good amount of banter alongside the hard work. Everyone plays their part and you’ll have the opportunity to build genuine relationships with both customers and colleagues.

What Will You Be Doing?

You’ll play an important role within the UK & Export Sales team, looking after customers from initial enquiry through to order and delivery.

Your day-to-day responsibilities will include:

• Responding to customer enquiries via telephone and email.
• Preparing and sending accurate quotations.
• Processing customer orders and checking everything is correct.
• Entering orders onto the company’s ERP system.
• Liaising with the Warehouse and Manufacturing teams to ensure orders are progressing smoothly.
• Working with carriers to follow up deliveries and obtain proof of delivery.
• Dealing with customer queries and resolving issues professionally.
• Building strong relationships with new and existing customers.
• Following up quotations and helping to identify potential sales opportunities.
• Supporting the wider sales team with day-to-day commercial activity.
• Taking ownership of your customers and making sure they receive a great service.

Monday to Thursday: 8:15am to 5:00pm - Friday: 8:15am to 4:00pm - Lunch break: 1 hour

What Are We Looking For?

You don't necessarily need experience within the company's specific industry — we're more interested in your approach, personality and customer service skills.

We're looking for someone who is:

• Naturally friendly and confident when speaking to customers.
• Organised and able to keep on top of multiple tasks.
• A good communicator, both over the phone and via email.
• Naturally proactive and willing to use their initiative.
• Accurate and detail-focused.
• Comfortable using Microsoft Word and Excel.
• A genuine team player who enjoys working closely with others.
• Someone who takes pride in providing a great customer experience.

Previous experience in Customer Service, Sales Administration, Sales Support or a similar commercial role would be advantageous.

Why This Role?

This isn't a role where you'll become a tiny cog in a huge corporate machine.

You'll be joining a small, established team within a growing business, where your contribution will genuinely be noticed and where you'll have the opportunity to take ownership of your work.

If you're looking for a friendly, down-to-earth working environment, enjoy a bit of banter and want to work somewhere you can make a real difference, we'd love to hear from you.

Recruitment Pro Ltd is operating as an Employment Business. Once you click to apply for this job your application will be immediately received by Recruitment Pro Ltd. If your application is successful, you will be contacted within 5 working days. If you do not hear from us after 5 working days you have not been successful on this occasion and unless otherwise advised, Recruitment Pro will keep your details on file to contact you regarding any future suitable opportunities.

Reference 225658325