Customer Service Advisor

Job description

Customer Service Agent – Customer Experience & Satisfaction

Flexible Contract | Global Brand | Customer Engagement

Are you naturally outgoing, confident talking to people and genuinely interested in what customers have to say?

We’re looking for engaging, enthusiastic Customer Service Agents to work on behalf of a well-known global brand, connecting directly with its customers, listening to their experiences and helping the organisation better understand the community it serves.

This isn’t about hard selling or cold calling.

It’s about conversation, listening and customer experience.

You’ll be speaking with existing customers to conduct customer satisfaction surveys, understand their experiences and capture valuable feedback that will help shape future services and improve the overall customer journey.

A role that can fit around your life

We know that great people don’t always want – or need – a traditional 9-to-5 working pattern.

This opportunity could be particularly attractive if you’re looking for flexible contract hours that can work around your home life, family commitments or other responsibilities.

Perhaps you’ve previously worked in customer service, hospitality, retail, travel, contact centres or another people-focused environment and are looking for something that gives you greater flexibility.

What matters most is that you enjoy talking to people and know how to make them feel heard.

What you'll be doing

You’ll make outbound calls to existing customers and guide them through short customer satisfaction surveys, creating a friendly and professional conversation rather than simply reading from a script.

You’ll listen carefully, ask appropriate questions and accurately record customer feedback, while keeping customer information and CRM records up to date.

Where a customer raises a concern, you’ll ensure it is captured correctly and escalated through the appropriate channels.

You'll be working within agreed call volumes and quality standards, while always maintaining the high level of professionalism expected when representing a global brand.

Who we're looking for

You’ll probably be someone who is friendly, confident, curious and comfortable starting conversations with people you’ve never met before.

You’ll also bring:

• Previous customer service, telephone, hospitality, retail or other people-facing experience

• A warm, confident and professional telephone manner

• Excellent communication, listening and questioning skills

• The ability to build rapport quickly with different types of people

• Confidence working within call volumes and quality standards

• Good attention to detail and basic IT/CRM skills

• An understanding of confidentiality and data protection

• A positive attitude and genuine customer-first mindset

Most importantly, we’re looking for people with personality.

You should enjoy engaging with customers, hearing their stories and experiences and making sure their voice is heard.

Why consider it?

This is an opportunity to represent a recognised global brand, gain insight into customer experience and become part of a programme designed to build stronger relationships with its customer community.

It offers the combination of interesting conversations, meaningful customer insight and flexible working – making it ideal for someone who wants a professional role that can work around the rest of their life.

Great communication. Genuine conversations. Flexible working.

If you're a people person who loves talking, listening and connecting with customers, we'd love to hear from you.

Reference 225698934