Customer Service Advisor

Job description

A sector leading manufacturer of advanced components and services to the Aerospace & Defence sectors has a new vacancy for a Customer Service Advisor. Joining at a time of expansion, you will be the main point of contact for key customer accounts and ensure they have a positive customer experience, to ensure repeat business.

The Role

Develop long term relationships with key customers.

Customer Order Contract Review, Entry and Acknowledgement.

Communicating timely and accurate information to customers.

Liaising with operations to provide detailed information on orders.

Working collaboratively with customers on order book management.

Providing information to support customer meetings and site visits and attending those meetings as required.

Managing customer complaints regarding paperwork errors and other delivery problems.

Supporting other activities within the team as required.

The Person

A confident communicator, you will ideally have previous experience in a customer facing role.

Good influencing skills and able to communicate with people at all levels.

High level of organisational skills and able to prioritise and manage own time

Good IT Skills in Excel and Outlook

Experience of working in a high pressure and fast paced environment.

High level or accuracy.

Reference 225752965