Job Description:

Customer Service Coordinator

£32,000 - £35,000

LE10, Leicester

Monday – Friday 9am – 5pm

Looking for someone to start asap

Job Purpose

This role will serve as the central point of contact for customers and internal teams, ensuring enquiries, requests and operational activities are managed efficiently from initiation through to completion.

Acting as the bridge between customers, Account Managers, Purchasing and Operations, the role is responsible for delivering a professional customer experience while coordinating workflows, monitoring progress and ensuring timely follow-up on actions and implementation activities.

Working within a fast paced and growing business, the successful candidate will play a key role in supporting service delivery, improving internal processes and maintaining effective communication across departments.

Job Responsibilities

• Act as the first point of contact for incoming customer enquiries
• Provide customers with information regarding products, services, processes and account-related queries.
• Direct enquiries to the appropriate department where required

• Support and manage operational workflows across multiple departments
• Track customer requests and ensure actions are completed within agreed timescales
• Follow up on outstanding actions and implementation activities
• Monitor progress of internal requests and communicate updates to customers and colleagues
• Assist with documenting and improving business processes

• Coordinate information between teams to ensure smooth service delivery
• Support departments during busy periods and assist with administrative and operational tasks
• Build strong working relationships across the organisation

Key Skills

• Excellent communication skills
• Strong telephone and customer service experience
• Experience working with CRM, workflow or ticketing systems.
• Experience supporting multiple departments within a growing business
• Highly organised with strong attention to detail
• Ability to manage multiple priorities simultaneously
• Comfortable working independently and taking ownership of tasks
• Strong administrative and coordination skills
• Proficient in Microsoft Office and business systems