Customer Service Team Leader

Job description

Proactive Personnel are currently looking for a Customer Service Team Leader to start work on a permanent basis in Preston.

Duties:

• Delivery of service excellence through a communicative customer focused approach applied to the customer order process
• Manage debit/credit note process to meet customer and company requirements
• Manage customer complaints and returns effectively and efficiently
• Lead and develop a small, office-based customer service team.
• Support key accounts and resolve complex queries and claims.
• Coordinate with marketing, supply and transport teams.
• Maintain controls across quotations, orders, payments and installations.
• Drive a collaborative, accountable and customer-focused culture.

Requirements:

• Excellent customer service delivery
• Proven B2B customer service and team leadership experience.
• Strong coaching, communication, influencing and conflict-management skills.
• Ability to prioritise work, solve problems and manage projects in a fast-paced environment.
• A collaborative, resilient and solutions-focused approach.
• Proficiency in Microsoft applications and general IT systems.

Monday to Thursday 08:00- 17:00 and Friday 08:00- 16:00.

Salary is dependent on experience, ranging up to £35,000.

Reference 225693996