Customer Success & Operations Specialist *£40k *Hybrid

Job description

Customer Success & Operations Specialist

Are you passionate about delivering an exceptional customer experience whilst keeping operations running smoothly behind the scenes?

Hours: 8.30am to 5pm - Monday to Friday - Hybrid (1 day from home)

Location: Large modern building with on-site parking and modern kitchen facilities

Salary: £35K- £40K plus 25 days holiday, health insurance, pension, 2 annual conferences, parking and hybrid working!

Our client, a market-leading medical business, is looking for a proactive and highly organised Customer Success & Operations Coordinator to join their small but mighty UK division in Chessington.

As a key member of the Customer Success team, you'll be the central point of coordination between customers, sales, service, warehouse operations and internal departments. You'll play a critical role in ensuring seamless customer service, efficient order fulfilment and operational excellence across the business unit.

Main responsibilities include:

• Act as the primary point of contact for enquiries, delivering a first-class customer experience
• Manage customer orders, equipment requests, service contracts, hire agreements and repairs through SAP system and (url removed)
• Monitor open orders and maintain accurate customer, inventory and order records.
• Coordinate stock purchasing and inventory activities
• Coordinate equipment dispatch, returns and availability with the warehouse.
• Monitor equipment utilisation and support forecasting activities.
• Work alongside service engineers and collaborate with service teams
• Prepare and distribute monthly operational and performance reports.
• Maintain accurate reporting on stock levels, order status and equipment utilisation.
• Support continuous improvement initiatives and identify opportunities to enhance efficiency.
• Assist the Business Unit Manager with sales and performance reporting.
• Contribute to Standard Operating Procedures (SOPs) and Quality Management System (QMS) compliance.

What We Need:

• Previous experience within Customer Success, Customer Service, Operations, Service Coordination, Supply Chain or Sales Support.
• Experience using SAP or a similar ERP system.
• Strong Excel skills with the ability to analyse and report on data.
• Ability to manage multiple priorities in a busy environment.
• Experience using (url removed) or similar project management systems would be advantageous.
• Experience within medical, healthcare, logistics or technical product environments would be beneficial, but not essential.

Why Join?

• Join a globally recognised and innovative organisation.
• Be part of a collaborative and supportive team.
• Gain exposure to operations, commercial reporting and customer success activities.
• Play a key role in improving customer experience and business performance.
• Enjoy excellent benefits, professional development opportunities and a positive team culture.

Ready to Make a Difference?

If you're excited about the opportunity to provide top-notch customer service and be part of a fantastic team, we want to hear from you!

Let's embark on this journey together!

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Reference 225642940