Job Description:

Job Title: EU Road Freight Product Manager

Salary: £40,000 per annum
Job Type: Full-time, Permanent
Industry: Logistics / Freight Forwarding / Transport
Location: Coalville

We are currently recruiting for an experienced EU Road Freight Product Manager / Freight Forwarder to join a growing logistics and freight forwarding business.

This is an excellent opportunity for an experienced transport and logistics professional with a strong background in UK domestic and European road freight operations, freight forwarding, haulage coordination, carrier management, and customer solutions.

The successful candidate will be responsible for managing day-to-day freight operations, developing transport solutions, negotiating rates with hauliers, supporting new business opportunities, and maintaining strong relationships with customers and transport partners.

Key Responsibilities:

• Manage UK domestic and European road freight operations from booking through to delivery.
• Arrange and coordinate transport solutions including FTL (Full Truck Load) and LTL (Less Than Truck Load) movements.
• Source and negotiate competitive transport rates with haulage partners and subcontractors.
• Manage carrier relationships and support the onboarding of new transport partners.
• Coordinate customer shipments, ensuring deliveries are completed on time and within agreed service levels.
• Provide accurate transport quotations to existing and potential new customers.
• Work closely with customers to understand requirements and provide efficient freight solutions.
• Manage transport documentation including delivery paperwork, PODs, and operational records.
• Monitor shipment milestones and update internal freight management systems.
• Process transport invoices and ensure accuracy against agreed rates.
• Investigate delivery issues, complete root cause analysis, and implement corrective actions.
• Support continuous improvement across transport operations and customer service processes.
• Develop and maintain operational procedures and SOPs.
• Produce internal and customer KPI reports.

Experience Required:

• Previous experience within freight forwarding, logistics, transport operations, or 3PL environments.
• Strong knowledge of UK domestic and European road freight operations.
• Experience managing transport bookings, hauliers, carriers, and customer deliveries.
• Experience negotiating transport rates and managing supplier relationships.
• Knowledge of FTL, LTL, groupage, pallet network, and dedicated transport solutions.
• Strong understanding of transport planning and freight coordination.
• Experience using freight management systems; Cargowise experience would be highly advantageous.
• Good understanding of import/export processes and customs documentation would be desirable.
• Strong IT skills including Microsoft Office applications.

Skills & Attributes:

• Excellent communication and customer service skills.
• Strong negotiation and relationship-building abilities.
• Highly organised with excellent attention to detail.
• Ability to prioritise workload and manage multiple shipments simultaneously.
• Strong problem-solving skills with a proactive approach.
• Commercially aware with a focus on cost-effective transport solutions.
• Ability to work independently and as part of a wider logistics team.

Benefits:

• Company pension
• Free parking
• On-site parking
• Life insurance
• Private medical insurance
• Referral programme

If you are an experienced Freight Operations Manager, Transport Manager, Freight Forwarder, Logistics Coordinator, Transport Planner, European Road Freight Specialist, or Freight Coordinator looking for a new opportunity, we would love to hear from you.