Field Service Helpdesk Specialist

Job description

Field Service Helpdesk Specialist

Remote (WFH) (East Midlands) Full-time, permanent Competitive salary

We’re recruiting a Field Service Helpdesk Specialist for an established equipment supplier supporting customers across the UK. You’ll be the first point of contact for technical service requests, resolving issues where possible and coordinating field engineers when on-site support is needed.

What you’ll do

• Log and prioritise incoming calls, emails and service tickets.
• Guide customers through initial troubleshooting and escalate complex issues.
• Schedule engineers, monitor job progress and keep customers updated.
• Maintain accurate records in the service management system.
• Help improve support processes and documentation.

What we’re looking for

You’ll have experience in a helpdesk, service desk or technical support role, along with strong problem-solving and customer communication skills. You should be confident using ticketing systems, managing competing priorities and working independently in a remote role.

Experience supporting field engineers or equipment used in retail environments would be an advantage.

The role offers training, career development and support for relevant professional qualifications.

Interested? Apply today to find out more.

Reference 225661629