Film Operations Executive

Job description

PURPOSE OF THE POSITION

The Film Operations Executive ensures the smooth and efficient execution of UFP’s film operations, supporting the delivery of high-quality flexible packaging products to customers. The role is responsible for order processing, stock management, and customer service, working closely with the Film Operations Manager, Technical Compliance Executive, Sales, and Marketing teams. The position contributes to operational excellence, supports cross-selling opportunities, and ensures customer satisfaction.

The purpose of the role is to:

Ensure accurate and timely processing of customer orders and internal purchase requests.

Maintain stock levels, coordinate shipments, and provide operational support to sales and technical teams.

Assist in the management of supplier relationships and expedite orders when required.

Support cross-functional collaboration with Sales and Marketing to identify opportunities for full-service solutions.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

Order Management & Operations:

Process purchase orders, approvals, and repeat orders accurately and in a timely manner.

Update and manage the supplier order book, including chasing ETAs and resolving delays.

Coordinate incoming and outgoing shipments, including clearance documentation, delivery notes, and internal tracking.

Liaise with transport providers to schedule collections and deliveries.

Maintain stock control systems, updating movement trackers and ensuring traceability of materials.

Support warehouse operations as required, including annual stock takes, pallet labelling, and stock reconciliations.

Customer Service & Support:

Act as a point of contact for Film Sales customers for enquiries, repeat orders, and complaints.

Process and send order acknowledgements, confirming price, description, qty and terms to the customer within a timely manner from receipt of PO.

Provide updates to customers on order status, shipments, and delivery schedules.

Support Sales and Marketing teams with samples, trials, and promotional initiatives.

Collaborate with Technical Compliance Executive to ensure orders meet customer specifications and quality standards.

Collaboration & Cross-Functional Support:

Work closely with Film Operations Manager, Technical Compliance Executive, Sales, and Marketing teams to help fulfil cross-selling and upselling opportunities.

Assist with internal communications to ensure sales and operational teams are informed of stock levels, order progress, and customer requirements.

Provide operational insights for process improvement initiatives.

Send information to Accounts for both Contract Packing and Film Sales clients to ensure invoicing is actioned in the correct month. 

Approve and update the system with invoicing information, ensuring invoices are accurate and recorded correctly.

Process Improvement & Reporting:

Contribute to continuous improvement of operational processes and workflows.

Maintain accurate operational records, including order logs, shipment trackers, and stock reports.

Support month-end reporting on stock levels, order performance, and operational KPIs.

KEY RESULT AREA

Accurate, timely, and efficient processing of all customer orders and purchase requests.

Maintenance of stock levels and operational systems with minimal errors.

High levels of customer satisfaction through proactive communication and problem resolution.

Effective collaboration with Sales, Marketing, and Technical teams to support business growth.

Contribution to process improvement initiatives and operational efficiency.

PERSON SPECIFICATION

Experience:

Experience in operations, order processing, or customer service, ideally within packaging, manufacturing, or B2B environments.

Exposure to stock management, logistics, or warehouse coordination is advantageous.

Knowledge:

Basic understanding of flexible packaging products and operations.

Awareness of order management, stock control, and shipment processes.

Understanding of customer service principles in a B2B context.

Skills:

Strong organisational and time management skills; able to prioritise tasks effectively.

Attention to detail, with high levels of accuracy in processing orders and maintaining records.

Good communication and interpersonal skills to liaise with internal teams and customers.

Proficient in Microsoft Office and comfortable with operational systems and CRM tools.

Problem-solving skills and ability to escalate issues appropriately.

Personal Attributes:

Reliable, proactive, and accountable.

Team player with a collaborative approach.

Flexible and adaptable to changing operational priorities.

Customer-focused with commitment to service excellence.

Willingness to learn and develop technical and operational knowledge.

Other Requirements:

Flexible approach to workload, balancing operational, customer, and internal team support tasks.

Reference 225750023

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