Fulfilment Manager

Job description

Fulfilment Manager

Tonbridge, Kent

£45,000 + Excellent Benefits

We’re recruiting for an experienced Fulfilment Manager to join a fast growing, values led consumer business at an exciting stage of its growth. This is a hands on leadership role where you’ll take responsibility for the day-to-day performance of the fulfilment operation, leading and developing a team to deliver excellent productivity, quality and customer service.

The Role

You’ll be responsible for:

• Leading, motivating and developing the fulfilment team
• Managing daily fulfilment, dispatch and order processes
• Planning staffing levels and resources to meet operational demand
• Setting and monitoring KPIs, productivity and quality
• Identifying and implementing process improvements
• Creating and maintaining SOPs and work instructions
• Working closely with Operations, Supply Chain and Technology teams
• Managing performance, absence, recruitment and employee development
• Championing excellent Health & Safety standards
• Supporting the continued growth and development of the site

About You

We’re looking for an experienced Fulfilment, Warehouse or Dispatch Manager who is comfortable working in a fast-paced, hands-on environment.

You’ll ideally have:

• Previous experience managing a fulfilment or dispatch operation
• Experience within B2C, FMCG or a similar fast-moving environment
• Strong people-management and leadership skills
• Confidence using cloud-based systems and technology
• Excellent problem-solving and organisational skills
• The ability to manage competing priorities and make decisions quickly
• A genuine interest in continuous improvement and developing people

What's On Offer?

• 33 days holiday including bank holidays
• Healthcare cash plan & Employee Assistance Programme
• Quarterly wellbeing allowance
• Volunteer day
• Enhanced parental leave
• Paid fertility leave
• Employee share scheme
• Pension
• Opportunity to join a rapidly growing, Series-B funded business

Hours: 7am–5pm, Monday-Friday

Reference 225634862