Homefinder and Registration Advisor

Job description

Belmont Recruitment are currently looking for a Homefinder and Registration Advisor to join Derby City Council's Housing Team on an initial 3-month temporary contract. This is a full-time role working 37 hours per week, Monday to Friday.

Key Responsibilities

• Register new applicants for social housing and update existing applications when household circumstances change.
• Carry out verification checks to confirm eligibility.
• Assess housing need and award priority in line with the Housing Allocations Policy.
• Support applicants through the rehousing process, including placing bids on behalf of vulnerable people and those in the Emergency (Homeless) band to help them move on from temporary accommodation.
• Review inactive applicants or those who repeatedly refuse properties; remove them from the register where appropriate under agreed policies.
• Create property adverts for Homefinder Partner landlords and assist with the mutual exchange registration process.
• Provide guidance and support to partner landlords.
• Contribute to team targets and service plans.
• Work with internal and external partners to maintain high performance and customer service standards.
• Handle customer enquiries efficiently.
• Complete clerical and administrative tasks.
• Use Derby Homes’ computerised systems and new technology.
• Attend team meetings, conferences and training as required.
• Demonstrate commitment to equality policies, comply with all personnel, health & safety and safeguarding policies, and undertake any other duties appropriate to the grade.

Essential Requirements

• Experience working as a Homefinder and Registration Advisor 

• Knowledge of the Part 6 Housing Act 1996 

• Awareness of welfare benefits 

• Social Housing experience 

• Experience of dealing with customers by telephone and/or face to face

Please apply with an up to date CV ASAP if this role would be of interest to you!

Reference 225780757