Job Description:

RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience.

Housing Management Officer
Location: Leicester
Salary: £16,463 per annum
Hours: Wednesday to Friday
Working Pattern: Office-Based
Contract: Permanent

About the Role
We are seeking a dedicated and organised Housing Management Officer to join our team in Leicester. This is an excellent opportunity for someone with experience in housing management, supported accommodation, or social welfare services who is passionate about supporting vulnerable individuals and ensuring high-quality accommodation standards.
The successful candidate will play a key role in managing housing-related processes, monitoring accommodation standards, supporting residents with housing benefit claims, and ensuring properties remain safe, compliant, and well-maintained.
Key Responsibilities
Housing & Financial Management

• Manage and monitor housing benefit claims, rent payments, and accommodation charges.
• Liaise with local authorities and benefits agencies regarding claims and payments.
• Maintain accurate financial records and produce regular reports.
• Monitor arrears and take appropriate action to maximise income recovery.
• Support residents to access appropriate benefits and financial assistance.

Property & Maintenance Management

• Oversee the upkeep and maintenance of supported accommodation properties.
• Arrange and supervise contractors, maintenance work, and cleaning services.
• Conduct property inspections and maintain inventories.
• Ensure accommodation is prepared and ready for new residents.

Health & Safety

• Ensure all accommodation complies with health and safety legislation and organisational policies.
• Conduct risk assessments and maintain health and safety records.
• Monitor fire safety procedures, security systems, and CCTV operations.
• Coordinate annual safety checks and inspections.

Housing Administration

• Maintain accurate tenancy, referral, and occupancy records.
• Produce monitoring reports and statistical information.
• Support audits and quality assurance processes.
• Manage referrals and ensure accommodation occupancy levels are optimised.

Resident Support

• Provide practical housing-related support to vulnerable women and families.
• Assist residents in maintaining independent living skills.
• Maintain accurate case records and documentation.
• Work collaboratively with internal and external partners to support resident outcomes.

About You
We are looking for someone who has:
Essential Requirements

• Experience working within housing management, supported accommodation, social welfare, or a similar environment.
• Experience managing housing benefit claims, rents, or accommodation charges.
• Strong administration, record-keeping, and reporting skills.
• Good knowledge of housing legislation and welfare benefits.
• Excellent communication and interpersonal skills.
• Strong IT, literacy, and numeracy skills.
• Ability to manage multiple priorities and work independently.
• Commitment to safeguarding, equality, diversity, and inclusion.

Desirable

• Housing Management qualification or relevant training.
• Experience supporting vulnerable individuals or families.
• Knowledge of health and safety requirements within residential accommodation settings.

What We Offer

• Meaningful work making a difference in people's lives.
• Supportive and collaborative working environment.
• Opportunities for training and professional development.
• The chance to contribute to high-quality housing and support services within the Leicester community.

Due to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful.

If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us! We have a "Refer A Friend" bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed!

Red Snapper Recruitment is a member of the Red Snapper Group.

The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates.

The Red Snapper Recruitment Group is an equal opportunities employer.