Job Description:

Credit Control / Debt Recovery OfficerLocation: Market Harborough (Hybrid - 3 days WFH, 2 days office) Contract: Temporary - 3 months initially. Hours: Full‑time, 37.5 hours per week Salary: £16.98 hourly rate (premium) Start: Flexible start and finish times available

About the Role

We're looking for a proactive, organised, and personable Credit Control / Debt Recovery Officer to join a friendly and supportive finance team based in Market Harborough.
This role has become available to help tackle a backlog of aged debt within trade waste, so you'll play a key part in improving cash flow and strengthening customer account management.

Key Responsibilities

• Managing a portfolio of customer accounts to recover outstanding debt (Circa 800 customers across trade waste with £1.3 million aged debt)
• Support smooth transition across new systems.
• Making outbound calls and sending written communications to chase overdue payments
• Resolving queries promptly and professionally
• Working closely with the wider finance team to reconcile accounts and investigate discrepancies
• Monitoring payment plans and ensuring timely follow‑up
• Maintaining accurate records and updating internal systems

About You

• Previous experience in credit control or debt recovery
• Confident communicator with a customer‑focused approach
• Strong organisational skills and attention to detail
• Able to manage competing priorities and work to deadlines
• Comfortable working independently as well as part of a team

What We Offer

• Competitive hourly rate
• Hybrid working: 3 days from home, 2 days in the office
• Flexible working hours to support work-life balance
• Warm, inclusive, and supportive finance team

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