Internal Account Manager

Job description

Are you someone who enjoys speaking to people, building good relationships and learning new things?

Our client is looking for an Internal Account Manager to join their team in North Leicestershire, just off the A46.

This is a great opportunity for someone who is looking to develop their career and become a valued point of contact for a portfolio of customers. You don't need to have years of experience — what's important is your attitude, personality and willingness to learn.

The company provides a technical product, so there is plenty to learn. You'll receive around six months of training and support, and you'll need to be comfortable taking notes, asking questions and gradually building your knowledge.

What will you be doing?

You'll be looking after existing customers and helping them with their day-to-day requirements. This will include:

• Speaking to customers by phone and email
• Building good, long-term relationships with existing customers and promoting products that might be of interest to them.
• Preparing quotations and working out pricing and margins
• Answering customer questions and helping with any queries
• Keeping customers up to date with new products and services that may be useful to them
• Making sure customer requirements are dealt with accurately and efficiently
• Getting to know your customers and understanding what they need
• Working with colleagues across the business to make sure customers receive a good service

Experience:

Our client is opern to considering different backgrounds for this position.

You could be a graduate looking for your first career opportunity, or perhaps you're currently working in customer service, administration, sales support or a similar role and are ready to take the next step.

We're looking for someone who:

• Is confident speaking to people on the phone
• Enjoys dealing with customers and building relationships
• Has excellent attention to detail
• Is comfortable working with numbers and calculating figures
• Is organised and able to manage different requests
• Is happy to take notes and absorb a lot of information during the training period
• Has a positive, friendly and hardworking approach
• Wants to build a long-term career and progress within a company

The product is technical, so there is a lot to learn. The first six months will involve plenty of training and learning about the products, customers and processes.

You don't need to know everything from day one — what matters is that you're willing to learn, listen and ask questions.

Once you're up to speed, you'll have the opportunity to take ownership of your customers and develop within the business.

This role is Monday-Friday, office based role.  Working hours 9-5.30pm. 

Reference 225691010