Job Description:

We are currently recruiting for an Internal Sales Executive based on the outskirts of Loughborough for an office based and permanent role working Monday to Friday 9am until 5:30pm

Salary Circa £28,000 per annum depending on experience

• Company pension scheme.
• Company sick pay scheme.
• 23 days annual leave plus Bank Holidays.
• Employee discount.
• Free on-site parking.

The Internal Sales Executive will combined inbound sales, proactive outbound account management and sales administration, with a primary focus on creating a positive customer experience while supporting business growth.

• Deliver an outstanding customer experience throughout every stage of the sales journey.
• Handle inbound sales calls, understand customer requirements and convert enquiries into sales opportunities.
• Manage the shared sales inbox by responding promptly and professionally to customer enquiries, quotation requests and order updates.
• Make outbound calls to existing and prospective customers to build relationships, follow up quotations, generate new opportunities and promote products, offers and campaigns.
• Process customer orders accurately and efficiently via telephone and email.
• Prepare, send and follow up quotations to maximise sales opportunities.
• Maintain accurate customer records, sales activity and communication history within the company CRM system.
• Develop a strong understanding of the company's products and services through ongoing training and day-to-day customer interactions.
• Work closely with colleagues across all departments to support a smooth customer journey and consistently high service standards.
• Support the wider Sales Team with administrative and operational tasks as required.

• Enthusiastic, organised and confident communicator, comfortable engaging with customers by phone and email.
• Able to build rapport quickly and committed to delivering an exceptional customer experience.
• Positive, proactive and solutions-focused, with the confidence to identify and pursue sales opportunities.
• Previous experience in internal sales, sales support, account management or another customer-focused sales role.
• Experience making outbound sales calls and supporting customer account development.
• Excellent verbal and written communication skills, supported by strong customer service abilities.
• Good IT skills, including Microsoft Office and Outlook; experience using a CRM system would be advantageous.
• Highly organised, with the ability to prioritise workload, manage multiple tasks and work effectively as part of a team.

This is an exciting opportunity for someone who enjoys building relationships, delivering excellent customer service and helping customers find the right solutions. To be considered please apply! For further information contact Rebecca on (phone number removed)

S14

About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.