Job Description:

IT Assistant
Leicester
£28,000 - £32,000 per annum
Monday - Friday, 8:30am - 5:00pm
Occasional travel to other East Midlands sites

We are currently recruiting for an ambitious and motivated IT Assistant to join a well-established manufacturing business based in Leicester. Reporting directly to the Head of IT, this is an excellent opportunity for someone looking to develop a long-term career within IT in a large and growing organisation.

This is a hands-on role supporting users across multiple sites, providing both desktop and remote support while assisting with the management of servers, business platforms, and the company's internal ERP system.

Key Responsibilities

• Provide desktop and remote IT support to multi-site users
• Troubleshoot hardware, software, and network issues
• Support and maintain servers, systems, and IT infrastructure
• Assist in the administration and maintenance of the internal ERP system
• Support business-critical platforms and applications
• Escalate and resolve technical issues efficiently
• Work closely with the Head of IT on ongoing projects and improvements
• Travel occasionally to other company sites as required

Requirements

• 2-4 years' experience within an IT support or infrastructure role
• Previous experience supporting multi-site users
• ERP system knowledge is essential
• Experience with SAP, Oracle, or similar ERP platforms preferred
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service abilities
• Manufacturing industry experience preferred
• A proactive attitude and eagerness to grow within IT

What's on Offer

• Salary between £28,000 - £32,000
• Career progression opportunities within a large business
• Exposure to enterprise systems and infrastructure
• Stable Monday to Friday working hours
• Supportive and collaborative IT environment