Job description
A successful online retail organisation based in the East Midlands is searching for a customer-focused Junior Helpdesk Technician.
What You'll Do
- Handle first-line IT support requests.
- Troubleshoot hardware and software issues.
- Support laptops, desktops, and mobile devices.
- Assist with system setup and configuration.
- Maintain IT records and documentation.
- Escalate technical issues where necessary.
Essential Attributes
- Friendly and professional attitude.
- Excellent communication skills.
- Strong willingness to learn.
- Good organisational ability.
- Interest in IT support and technology.
Technical Areas Covered
- Windows Operating Systems
- Microsoft 365
- Networking Fundamentals
- Hardware Diagnostics
- IT Service Management
Reference 225703290
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