Job Description:

We are currently recruiting for the Operations Manager role for a logistics company based in Rugby, CV23.

The Operations Manager will support the General Manager by taking full responsibility of the operational elements of the site and all the functions/processes that fall under this.

Main duties for the Operations Manager role:

• Ensuring the appropriate level of resource is assigned to each function to cover all shifts across the working week.  
• Responsible and accountable for the performance of the Inbound, Outbound, Manual and International processes.
• Responsible for overall shift performance, compliance, client service levels, health and safety, employee engagement.
• Planning for every department of shift; resource, KPI targets and management cover.
• Accountable for sending detailed shift reports, root causing failed KPI’s supported evidence and an action plan to improve.
• Must have strong analytical skills, be data driven and use data to influence, challenge and drive performance and compliance.
• Accountable for shift costs and able to demonstrate strong cost leadership.
• Accountable for sending detailed shift reports, root causing failed KPI’s supported evidence and an action plan to improve.
• Carrying out regular individual 121’s, performance reviews and team meetings with team.
• Responsible for all H&S and quality audits including risk assessments and safe systems of work in your areas.
• Using Operational insight to support the ongoing development of SOP’s, SLA’s, KPI’s and objectives and manage own team against these through best practise and day to day appraisal.
• Develop a peak plan for your area of responsibility in line with forecasted volumes and or changes in automation to meet financial and resourcing needs.
• Promoting and driving consistency to ensure the delivery of excellent operational standards.
• Lead by example in creating a high-performance people orientated culture within the function that thinks inside the box.

Main requirements for the Operations Manager role:

• Extensive knowledge and experience of operational processes and practices
• Strong ability in transferring skill set to educate and build team capability

•  Must be able to work on own initiative in a pressurised environment
• Strong resilience under pressure to perform whilst holding stability
• Experienced and proven knowledge of managing a PL budget