Operations Manager

Job description

Operations Manager – Redruth, Cornwall

Full-time | Permanent | Monday to Friday

Base Salary: £45,000 – £55,000 dependent on experience, plus bonus

Are you an experienced Operations Manager who enjoys leading people, solving problems, analysing performance and improving results

A growing national business operating within the waste and environmental services sector is looking for an experienced Operations Manager to join its team in Redruth, Cornwall.

This is a key leadership role with responsibility for the day-to-day performance of a national operational function, supporting continued growth while maintaining excellent customer service, operational control and commercial performance.

You will lead and support Area Managers and the wider operational team, oversee field-based teams and third-party service providers, manage KPIs and SLAs and help drive improvements in productivity, service quality and profitability.

A significant part of the role will involve using operational and commercial data to support decision-making.

You will be expected to interpret KPIs, dashboards and management information, identify trends and areas of underperformance and use this insight to improve operational performance, resource allocation, service delivery and profitability.

What You'll Be Responsible For

The role will include:

• Leading the day-to-day operational function.
• Managing, supporting and developing Area Managers and operational staff.
• Overseeing performance across field teams and third-party service providers.
• Ensuring customer SLAs and service standards are consistently achieved.
• Monitoring productivity, service quality, costs and operational margins.
• Using data and KPIs to identify trends, challenge performance and drive improvement.
• Producing and interpreting performance reports and management information.
• Supporting commercial decision-making through analysis of operational and financial data.
• Managing escalated operational and customer issues.
• Improving systems, processes and working practices.
• Supporting recruitment, training and performance management.
• Ensuring appropriate health, safety, environmental and operational compliance.
• Working closely with Finance, Commercial and senior management teams.

What We're Looking For

You will ideally have:

• Previous Operations Manager or senior operational management experience.
• Strong people-management and leadership skills.
• Experience managing or developing managers and operational teams.
• Experience managing KPIs, SLAs and operational performance.
• Strong experience using data to monitor performance and support business decisions.
• The ability to interpret reports, dashboards and commercial information.
• Strong commercial awareness.
• Good problem-solving and decision-making skills.
• Experience managing field teams, subcontractors or service providers.
• Confidence working with customers and senior management.
• A practical, hands-on approach to leadership.

Experience within waste management or environmental services would be advantageous but is not essential.

Applications are also welcomed from candidates with relevant experience in sectors such as logistics, transport, field services, facilities management, construction, property services, distribution or other operationally demanding environments.

What's On Offer:

• A senior operational role within a growing national business.
• Competitive salary, dependent on experience.
• Bonus structure
• Monday-to-Friday working.
• Flexibility around working hours, subject to operational requirements.
• Company laptop and mobile phone.
• Access to company benefits and salary-sacrifice schemes, where applicable.
• Direct exposure to the senior leadership team.
• Genuine career progression and development opportunities.
• The opportunity to influence how a growing national operation develops.

If you are commercially minded, enjoy developing people and can use data to turn operational information into better decisions and improved performance, we would like to hear from you.

Please apply with your CV, outlining your suitability for the position.

Reference 225696854