Job Description:

PA to assistant director required for our lcient, based in Glenfield

Full time, office based role

Responsibilities include: supporting diary and email management for the Assistant Directors and cover for Director PA, meeting support, picking up queries/complaints from customers, other depts, members and MP’s.

Role Overview

• To provide a full and confidential personal assistant and secretarial service to the Assistant Directors of Adults and Cultural Services.
• To support members of the senior leadership team with diary management, meeting support and other tasks as requested.
• To support, as directed, in delivering the work of the secretariat service and its work programme

Main Duties and Responsibilities

• To assist their manager in the secretarial workloads to ensure standardised systems are in place and are followed as far as is practicable
• To deputise for their manager at meetings as appropriate and provide cover within the Secretariat.
• To maintain electronic diary systems, arranging appointments/meetings/travel arrangements and collating/preparing agendas, minutes and other papers on behalf of ADs.
• Supporting the Assistant Directors in managing complex and sensitive issues arising on a regular or ‘ad hoc’ basis.
• To receive visitors and to respond to and screen telephone calls, emails  and other enquiries to provide a high level of customer care, including liaising with the Chief Executive, Chief Officers, County Councillors, MPs, other parorganisations, departmental colleagues and service users.
• To co-ordinate incoming and outgoing correspondence/mail, taking appropriate action to record, track, progress and prioritise work, composing correspondence on own initiative as required.
• To produce letters, reports, emails, spreadsheets and presentations etc. as required to a professional standard.
• Compose and send out routine correspondence as directed by manager and draft more complex correspondence for approval
• To provide assistance in ensuring complaints and other correspondence received by the Assistant Directors and Heads of Service are followed up and dealt with appropriately.
• To co-ordinate, produce and distribute departmental and service updates electronically within agreed timescales • Process media enquiries in liaison with appropriate AD, Head of Service or Director
• To respect the confidential nature of the work of the secretariat service

Previous experience in a similar role is essential