Job Description:

Location: Wigston
Salary: £28,000 FTE
Hours: Monday to Friday, 08:30 – 12:30 or 09:00 – 13:00

SF Recruitment is working with a growing business in Wigston who are looking for a Customer Service Administrator to join their team on a part-time basis.

This is a hands-on customer service and administration role, dealing with customers, processing orders and working closely with the manufacturing and despatch teams.

You’ll be responsible for:

• Handling incoming customer calls and enquiries
• Processing customer orders accurately and efficiently
• Checking orders before sending them to the manufacturing team
• Contacting customers to confirm order details where needed
• Managing and processing standing orders
• Setting up new customer accounts and ensuring paperwork is completed correctly
• Dealing with customer queries and resolving any issues
• Identifying potential sales opportunities and arranging sales visits where appropriate
• Keeping the daily diary up to date and preparing KPI reports
• Checking orders against the original customer request
• Working with the despatch team to make sure paperwork is returned promptly
• Following company procedures and maintaining accurate records

We’re looking for someone with:

• Previous experience in a customer service or office-based role
• Good communication skills and a confident telephone manner
• Strong attention to detail
• Good IT and administration skills
• The ability to manage multiple tasks and prioritise your workload
• A practical and proactive approach to resolving problems

• £28,000 FTE
• Monday to Friday, part-time hours
• 08:30 – 12:30 or 09:00 – 13:00
• The opportunity to join a growing business
• A good work-life balance

If you’re an experienced Customer Service Administrator looking for part-time hours, we’d love to hear from you.