Job Description:

An established outsourced payroll provider is looking to appoint an experienced Payroll Manager to lead and develop a growing payroll function. This is a hands-on leadership role combining client-facing delivery, team management, and process improvement across a varied client portfolio.
Type: Permanent
Hours: Full-time (also open to part-time, minimum 4 days / 30 hours per week)
Location: Leicester (LE19) — office-based with on-site client support as required
The role
You’ll take ownership of end-to-end payroll operations while acting as a trusted expert for clients and an effective leader for the payroll team. Key responsibilities include:
Client & onboarding

• Acting as the go-to payroll expert for client queries (including complex cases)
• Leading new client onboarding: system setup, data migration, and process design
• Delivering software demos and supporting proposals for new business
• Building long-term client relationships and managing expectations confidently

Payroll delivery

• Overseeing multiple payroll cycles (weekly / fortnightly / monthly)
• Ensuring payroll is accurate, compliant, and on time
• Reviewing complex calculations (statutory payments, terminations, adjustments)
• Providing on-site support to clients (issue resolution / operational cover)
• Supporting ad-hoc payroll work as needed

Team leadership & planning

• Leading, mentoring and developing a payroll team (work allocation, deadlines, technical support)
• Conducting regular 1:1s and performance reviews
• Supporting hiring and development of future talent
• Coordinating cover for absence/peak periods and contributing to forecasting/performance tracking

Systems & compliance

• Ensuring compliance with UK payroll and HMRC legislation
• Working with systems including Paycircle, Sage, Modulr, NEST, and The People’s Pension
• Completing payroll health checks to identify risks and improvements for non-payroll clients

What we’re looking for

• Proven experience in a Payroll Manager / Senior Payroll role
• Strong technical knowledge of UK payroll + HMRC legislation
• Experience managing a team and handling multiple client payrolls
• Confident communicator with strong client-facing capability
• Commercial awareness (comfortable managing fee reviews/pricing discussions)
• Proactive, improvement-led leadership style

Benefits  

• Salary sacrifice schemes
• 34 days holiday (option to buy more)
• Private health insurance
• Death in service benefit
• Free on-site parking
• Healthshield
• Performance development support
• Open plan office

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