Job Description:

Principal Officer – Repairs

Location: Local Authority 
Contract: 6 months (with potential extension)

Aatom Recruitment is currently seeking an experienced Principal Officer – Repairs to join a local authority on an initial 6-month contract, with the possibility of extension.

About the Role

This is a key leadership role responsible for delivering a high-quality, customer-focused repairs service. You will lead operational teams, manage contractor performance, and drive continuous improvement across the repairs and maintenance function.

Key Responsibilities

• Lead and manage the responsive repairs service, ensuring strong performance from in-house teams and contractors
• Oversee business support functions across repairs and voids
• Manage repairs cases from identification through to completion
• Handle disrepair cases and customer complaints
• Monitor performance and implement service improvements
• Ensure compliance with health and safety and relevant regulations
• Analyse performance data and report on outcomes
• Support internal teams and maintain effective stakeholder communication
• Deputise for the Repairs and Investment Manager when required

Key Requirements

• Experience managing property repairs services within housing or local authority
• Strong knowledge of contractor and repairs management
• Experience leading and developing teams
• Ability to manage budgets, resources, and risk
• Knowledge of construction health and safety legislation
• Strong analytical and reporting skills
• Excellent communication and stakeholder management

Qualifications

• Relevant construction qualification (e.g. RICS, CIOB) or equivalent experience
• Evidence of continued professional development desirable

Additional Information

• Full UK driving licence and access to a vehicle required
• Opportunity within a collaborative local authority environment
• Contract with potential for extension