Receptionist / Administrator

Job description

The Role

Be the friendly face that helps our practice run smoothly.

For many patients, our Reception team is their first point of contact with the practice. Whether they’re arriving for an appointment, calling with a question or trying to access the right service, the way we respond can make a real difference to their experience.

We’re looking for a Bank Receptionist / Administrator to join our team at Herstmonceux Integrative Health Centre, providing flexible cover when our practice needs additional support.

You’ll work at the heart of a busy GP practice, supporting patients while helping our clinical and administrative teams keep services organised and running smoothly.

No two shifts are quite the same. You could be welcoming patients, booking appointments, processing prescriptions, answering telephone enquiries, updating patient records, managing registrations or liaising with hospitals and community services.

You don’t necessarily need previous GP practice experience. If you have good administrative or customer service experience, are confident dealing with the public and can stay organised when things get busy, we’d like to hear from you. Previous experience within healthcare or a GP practice would be particularly valuable.

This is more than answering phones and booking appointments. You’ll be part of the team that helps patients navigate their care and keeps our practice moving every day.

What you’ll be doing

→ Welcoming and supporting our patients

Being a friendly and professional first point of contact, checking patients in, responding to questions and helping them access the right support.

→ Managing appointments and enquiries

Booking appointments and responding to telephone, email and face-to-face enquiries, taking accurate messages and making sure information reaches the right person.

→ Supporting everyday patient care

Processing repeat prescription requests, receiving patient specimens, supporting referrals and helping patients use our online services.

→ Keeping patient records accurate

Updating electronic patient records, scanning correspondence, processing registrations and ensuring information is recorded accurately and confidentially.

→ Liaising with other healthcare services

Communicating with hospitals, community services and other healthcare colleagues to help referrals and patient information reach the right place.

→ Keeping the practice organised

Supporting general administration, processing post and emails, maintaining stationery and helping keep reception, waiting and consulting areas ready for patients and colleagues.

→ Providing flexible Bank support

Providing additional cover when the practice needs it, including periods of annual leave, sickness and increased demand, with Saturday or additional hours available where required.

→ Protecting patient confidentiality

Handling sensitive patient information every day and maintaining the highest standards of confidentiality, information governance and data protection.

Who this role suits

This role is ideal for someone who enjoys working with people, takes pride in providing great service and wants the flexibility of working on a Bank basis within a GP practice.

You’ll thrive as a Bank Receptionist / Administrator if you:

• Have experience dealing with members of the public, both face-to-face and over the telephone.
• Have good administrative, office or clerical skills.
• Are friendly, approachable and comfortable communicating with people from different backgrounds.
• Can remain calm and professional when patients are worried, frustrated or upset.
• Are organised and able to manage a varied workload while priorities change around you.
• Have good IT skills and are comfortable using email, Microsoft Office and electronic systems.
• Understand the importance of patient confidentiality and handling sensitive information appropriately.
• Record information accurately and pay attention to the details.

Who are we?

We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services.

IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.

Every day, our people help patients access the care they need, when they need it most.

What’s in it for you?

• Hourly pay of £12.71
• Opportunity to join the NHS Pension Scheme
• Free 24/7 independent counselling service
• Learning and development opportunities
• Free membership to our reward and discount platform
• Access to Blue Light Card and other NHS Discount Schemes

Location: Herstmonceux Integrative Health Centre, Hailsham Road, Herstmonceux, BN27 4JX

Hours: Bank - shifts offered according to service requirements

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory standard DBS disclosure and three years of references.

We celebrate brave ideas and brave people.

We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage.

We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals, and other under-represented groups. We’re dedicated to creating an inclusive environment where everyone feels they belong.

If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team at (email address removed).

Please note: We reserve the right to close this vacancy early if we receive a sufficient number of applications. We encourage you to apply as soon as possible to avoid disappointment.

Reference 225700667