Job Description:

Repairs Manager

Loughborough Estate Management Board (LEMB) is a resident-led housing management organisation providing housing, repairs, and estate services to the local community. Working in partnership with Lambeth Council, LEMB is committed to delivering safe, high-quality homes and excellent customer service while ensuring value for money and compliance with all regulatory requirements.

Position: Repairs Manager
Reports to: Neighbourhood Services Director
Responsible for: Multi-Trades Team, NICEIC Electrician, Caretaker/Store Person, Gas Engineers, and Surveyor
Hours: 37 hours per week

Repairs Manager Day-to-Day Duties

• Lead and manage the Repairs and Asset Management Team, ensuring an efficient, customer-focused repairs and maintenance service.
• Oversee responsive repairs, planned maintenance programmes, and contractor performance across the estate.
• Manage repairs budgets, monitor expenditure, and identify opportunities to improve value for money.
• Procure, tender, and manage repairs and maintenance contracts, ensuring compliance with procurement requirements.
• Ensure statutory compliance relating to gas safety, fire safety, health and safety, risk assessments, COSHH, and CDM regulations.
• Monitor property condition and develop planned maintenance and cyclical works programmes.
• Investigate and respond to complaints, complex enquiries, Ombudsman cases, and stakeholder correspondence.
• Produce reports and performance updates for senior management, the Board, and external stakeholders.
• Support capital works projects and represent LEMB at project meetings.
• Manage, coach, and develop staff, including recruitment, induction, training, and performance management.
• Deputise for the Neighbourhood Services Director when required.

Repairs Manager Requirements

Qualifications

• Degree or equivalent qualification, professional experience, or technical expertise in construction, asset management, property maintenance, housing, or a related field.

Experience

• 5–7 years' experience in a repairs, maintenance, asset management, or property services leadership role.
• Experience managing contractors, procurement processes, and maintenance budgets.
• Experience leading and developing operational teams.
• Experience monitoring compliance and delivering statutory health and safety requirements.

Skills & Knowledge

• Strong understanding of repairs and maintenance operations, procurement, schedules of rates (SOR), and contract management.
• Knowledge of gas safety, fire safety, health and safety legislation, risk assessments, COSHH, and CDM regulations.
• Excellent leadership, communication, and problem-solving skills.
• Ability to manage budgets, analyse performance, and implement service improvements.
• Competent in Microsoft Office and IT-based management systems.
• Strong organisational skills with the ability to prioritise workload and meet deadlines.

Benefits

• Opportunity to lead a key service within a resident-focused housing organisation.
• Direct responsibility for improving homes, estate services, and resident satisfaction.
• Management and leadership experience within a senior operational role.
• Professional development and training opportunities.
• 37-hour working week.
• Opportunity to contribute to strategic decision-making as part of the management team.
• Meaningful work supporting local communities and maintaining safe, high-quality homes.