Job Description:

Hays Recruitment are seeking Resident Liaison Officers to support our client's social housing refurbishment programmes. We are looking for RLO's in the locations below.
- Nottingham
- Leicester
- Northampton

⭐ Why This Role Matters
As a Resident Liaison Officer, you'll be the heartbeat of our client's refurbishment projects-making sure residents feel informed, supported, and valued every step of the way. You'll turn potentially disruptive works into a smooth, positive experience by building trust, solving problems, and championing excellent customer care.This is a role for someone who thrives on people interaction, enjoys variety, and wants to make a real difference in local communities.
🔑 What You'll Be Doing
Resident Engagement & Communication

• Build strong, professional relationships with residents from start to finish.
• Clearly explain project timelines, impacts, and expectations.
• Host resident meetings, drop‑ins, and consultations.
• Share regular updates through letters, emails, calls, and face‑to‑face visits.

Customer Care

• Be the go‑to contact for resident questions, concerns, and complaints.
• Resolve issues quickly and professionally, escalating when needed.
• Provide tailored support for vulnerable residents.
• Track satisfaction and help drive continuous improvement.

Project Coordination

• Work closely with site teams, contractors, and housing providers.
• Arrange access and scheduling with residents.
• Keep accurate records of interactions, complaints, and resolutions.
• Support site managers with planning and logistics.

Community & Stakeholder Management

• Liaise with housing associations, local authorities, and client reps.
• Promote Lovell's commitment to social value and community impact.
• Support local initiatives such as training, employment, and resident events.

Health, Safety & Compliance

• Ensure residents understand safety procedures during works.
• Identify and report safeguarding or welfare concerns.
• Follow GDPR, confidentiality, and all company policies.

🧠 Skills & ExperienceEssential

• Customer‑facing experience (ideally social housing, construction, or repairs).
• Excellent communication and relationship‑building skills.
• Strong problem‑solving and conflict‑resolution abilities.
• Ability to juggle multiple priorities in a fast‑paced environment.
• Solid administrative and record‑keeping skills.

Desirable

• Previous RLO or social housing experience.
• Knowledge of planned maintenance/refurbishment programmes.
• Understanding of tenant needs, including vulnerable groups.
• Full UK driving licence (if travel required).

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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