Resident Liaison Officer

Job description

Tenant Liaison Officer / Resident Liaison Lead

Tamworth | £160-£170 per day | Minimum 20-week contract
Target start date: 16 November 2026

Good with people? Confident knocking on doors? Know how to turn a difficult conversation into a positive outcome? We want to hear from you.

Recruit 4 Construction is looking for an experienced Tenant Liaison Officer / Resident Liaison Lead for a balcony remediation project across six occupied high-rise residential buildings in Tamworth.

Covering 360 homes and approximately 1,440 balcony panel replacements, this project needs someone who can build trust with residents, organise access and keep people informed throughout the works.

The role

You’ll be out on site, meeting residents face to face and helping the programme move forward. Your responsibilities will include:

• Proactively knocking on doors to explain the works and arrange access.

• Booking appointments and coordinating pre-installation inspections.

• Helping residents understand how to prepare their balconies for the works.

• Handling enquiries, concerns, complaints and access refusals with confidence and sensitivity.

• Keeping accurate records of resident contact, appointments and outstanding issues.

• Working closely with site management to coordinate access around the programme.

• Identifying residents who may need additional support.

What we’re looking for

• Previous experience as a TLO, RLO or Resident Liaison Lead.

• Experience within social housing, refurbishment or occupied residential projects.

• An approachable manner and the confidence to start conversations.

• Strong organisation, accurate record keeping and reliable follow-through.

• A proactive attitude and the ability to handle challenging situations calmly.

Why apply?

• £160 per day.

• A minimum 20-week contract.

• A hands-on role with a clear purpose and direct impact on residents.

• Target start date of 16 November 2026.

If you’re the person who gets out, builds relationships and gets things moving, apply now with your CV and availability.

Reference 225800199