Resident Services Officer

Job description

We are currently recruiting for a Resident Services Officer (Income Officer) on behalf of our public sector client based in East London.

• Duration: 3 - 6 months initially, with view for extension thereafter
• Location: Newham, hybrid working available
• Hourly Rate: £22.64 per hour PAYE or £29.55 per hour Umbrella

Key Duties:

• To carry out a range of duties as directed within Resident Services, to the Boroughs housing residents, irrespective of tenure. With a strong focus on income collection maximisation and client relations, officers will provide excellent services to customers
• To provide an effective income recovery service that maximises income collection and debt recovery whilst providing a customer focussed service for residents in a range of housing provided by the council including leasehold, permanent and temporary accommodation
• To be responsible for enforcing the terms of tenancy or lease, and co-ordinate enforcement through to court action, primarily on rent recovery or service charge arrears, but also for breaches of lease and tenancy conditions and other grounds as appropriate
• Undertaking hub duties, attending court hearings, and carrying out home visits and evictions
• To maximise all revenue streams to improve income collection rates and minimise the levels of debt to the council. To monitor rent arrears cases and ensure that prompt action is taken, including liaison with revenues & benefits, mortgage lenders and instigating legal proceedings
• To actively promote to residents the range of payment methods available and signpost customers to the relevant financial or other support available
• Provide advice and information to residents in respect of interventions for managing arrears and welfare benefit entitlements
• To investigate and to manage all breaches of lease and tenancy until resolution
• To process applications in respect of the right to buy scheme in accordance with statutory requirements
• To carry out evictions where possession or forfeiture has been obtained, including arranging for properties to be secured, removal of goods and storage and offering advice on homelessness to those evicted
• To prepare and submit applications to the County Court or First Tier Tribunals in relation to breaches or arrears, seeking and enforcing judgement
• To assist vulnerable residents to sustain their tenancies and address tenancy breaches including liaison with support networks, reporting and signposting adults that have been identified as having support or other needs to the appropriate services#

Experience Required:

• A demonstratable understanding of multi-tenure housing management
• Specialist knowledge in at least one of the following areas: Income collection and debt recovery; Tenant and leasehold management and compliance; Major works consultation processes; Right to Buy; Tenancy sustainment
• Previous experience using Northgate to monitor and action rent accounts

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Reference 225691472