Job Description:

• Market leader | training | great culture | career prosepcts!

Sales Support Executive 

Location: Nottingham

The Role of Sales Support Executive

• This is an office-based Sales Support Executive role working closely with a Key Account Manager within a leading security services business.
• Working hours are 8am–5pm, Monday to Friday.
• This is a commercially focused internal role supporting the management and growth of established key accounts, with a strong focus on margin improvement, contract optimisation and long-term relationship development.
• You will act as the internal commercial link between customers, operations and the Key Account Manager, helping to ensure accounts are fully optimised, commercially strong and delivering maximum value.
• This is not a cold calling or outbound sales role. Instead, you will work with existing customers to identify opportunities to increase contract value through service enhancements, upselling and relationship-led account development.

As a Sales Support Executive, you will:

• Support the Key Account Manager in managing a portfolio of established security contracts
•  Work with existing customers to identify opportunities to improve margin and contract performance
• Build strong relationships with key decision makers including facilities managers, operations managers and business owners
• Provide commercial support including pricing updates, contract changes and service optimisation
• Identify upsell and cross-sell opportunities across services including manned guarding, CCTV, mobile patrols and alarm response
• Maintain accurate CRM records and support pipeline and account tracking activity
•  Liaise with internal operations teams to ensure service delivery aligns with contractual expectations
• Act as a key point of contact for customer queries and internal account coordination

The Company Hiring a Sales Support Executive

Our client is a long-established and highly respected security services provider with a strong reputation for delivering reliable, professional and responsive protection solutions across the UK.

Operating for over 100 years, the business is part of a larger global group and is recognised as a trusted partner to thousands of commercial, industrial and public sector customers.

They provide a full range of security services including manned guarding, mobile patrols, CCTV monitoring and integrated security solutions.

Due to continued growth and expansion of key national accounts, they are strengthening their internal commercial support function to drive further margin growth and improve customer outcomes.

This is a stable, well-established organisation offering strong training, development and long-term progression opportunities into Key Account Management and field sales roles.

The Requirements for the Sales Support Executive

• Previous experience in sales support, customer service or commercial administration is advantageous but not essential.

The client will also consider candidates from:

•  Customer service backgrounds
• Retail and hospitality roles
•  Internal sales or administration roles
• B2B support environments with strong communication skills

You will have:

• Strong communication and relationship-building skills
• A commercially minded approach with attention to detail
• A proactive attitude towards improving customer outcomes
• The ability to manage multiple priorities in a structured environment

The Package on Offer for the Sales Support Executive

• £30,000 – £35,000 basic salary
• Performance-related bonus linked directly to account margin and commercial growth
• 25 days holiday + bank holidays
• Company pension
• Full training and development plan
• Clear progression pathway into Key Account Management and field sales roles

Ref: CPJ1851