Job Description:

We are recruiting on behalf of our client for the position of Senior Service Advisor at their well-established main dealership in Burton upon Trent, Derbyshire. This is an excellent opportunity for an experienced automotive professional seeking to advance their career within a reputable company offering stability, career progression, and ongoing manufacturer training.

Benefits:

• Competitive basic salary dependent on experience
• Realistic OTE of £40,000
• Main dealership environment with career development opportunities
• Manufacturer training and ongoing professional development
• Company pension scheme
• Supportive and experienced management team
• Stable, long-term employment within a reputable dealer group

Duties of a Senior Service Advisor:

• Act as the key link between the workshop and front-of-house service team
• Prepare and manage workshop job cards to ensure workflow efficiency
• Support Service Advisors with operational queries
• Handle complex customer escalations and resolve issues professionally
• Liaise closely with Technicians and Workshop Control to monitor repair progress
• Keep customers updated throughout the repair process
• Ensure high levels of customer satisfaction and aftersales service as a Senior Service Advisor
• Assist in maintaining workshop productivity and efficiency

Requirements of a Senior Service Advisor:

• Proven experience as a Service Advisor within a main dealership or busy automotive environment
• Skilled in managing customer escalations and resolving complex issues
• Excellent organisational and communication skills
• Ability to work confidently between workshop and customer-facing teams
• Professional, proactive, and customer-focused approach
• Full UK Driving Licence preferred

If you meet the above criteria and are looking to join a dynamic team in Burton upon Trent, Derbyshire, this Senior Service Advisor role is not to be missed.

Contact Billy Peasgood, Automotive Recruitment Specialist at Perfect Placement covering Burton upon Trent and Staffordshire, today to discover more about this fantastic Senior Service Advisor opportunity.

Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Job get in touch today.