Job Description:

Experienced Service Manager
Location: Hinckley
Salary: £40,000 - £45,000 basic + Company Car
OTE: £43,000 - £48,000

We are looking for an experienced Service Manager to lead and develop a busy service operation from our Hinckley depot. This is a fantastic opportunity for an operationally focused leader with experience gained within plant, agricultural machinery, forklift or similar engineering-led environments.

This role is ideal for someone who is a strong people manager, commercially aware and passionate about improving service delivery. We are looking for a proven leader who can manage performance, customers, and business outcomes within an engineering environment.

Key Responsibilities

• Lead, motivate, and develop a service team of 21, ensuring high standards of performance, quality, and productivity.
• Manage day-to-day service operations including planned maintenance, repairs, breakdown response, and customer support.
• Take ownership of departmental budgets, controlling costs and supporting business profitability targets.
• Review service reports, financial data, and performance information to identify improvements and opportunities.
• Manage key customer relationships, acting as the main point of contact and ensuring excellent service delivery.
• Oversee service contracts, ensuring customer expectations, SLAs, and KPIs are consistently achieved.
• Monitor and improve departmental performance through KPI tracking, reporting, and continuous improvement initiatives.
• Drive improvements in operational efficiency, customer retention, and overall service performance.
• Resolve escalated customer issues professionally and effectively.
• Work collaboratively with Sales, Hire, Parts, and Operations teams to maximise opportunities and support business growth.
• Monitor engineer performance, ensuring compliance, quality standards, and productivity targets are achieved.
• Identify opportunities to increase revenue through service agreements, repairs, and additional customer solutions.
• Provide strong leadership, direction, and support across the service function.

Requirements:

• Experience managing a service, engineering or operations team is essential.
• A background in plant, agriculture, forklift, materials handling, fleet or similar sectors.
• Strong leadership and people management skills.
• Proved knowledge of service profitability, operational efficiency, and commercial performance.
• Proven experience managing customers, contracts, budgets and KPIs.
• Proactive approach to problem-solving and continuous improvement.

Package & Benefits

• Competitive salary: £40,000 - £45,000
• Company car
• Annual bonus of £3,000, paid quarterly
• Monday to Friday, 8am-5pm (40hrs)