Spares & Service Administrator

Job description

Your new company
A well-established and growing manufacturing organisation is seeking a proactive and organised Spares & Service Administrator to join its busy customer support team. This is an excellent opportunity for an experienced administrator with strong customer service skills who enjoys working in a fast-paced environment and managing multiple priorities. This role is pivotal in ensuring customer orders, service requests and administrative processes are handled efficiently and accurately, while maintaining excellent levels of customer service.
Your new role
As Spares & Service Administrator, you will be responsible for supporting customers, suppliers and internal teams to ensure the smooth processing of orders and service requests.Key responsibilities will include:

• Answering incoming telephone calls and responding to customer enquiries
• Managing telephone and email correspondence
• Preparing and issuing customer quotations
• Processing customer orders accurately using internal systems
• Monitoring and progressing orders through to completion
• Logging service requests and coordinating support activities
• Maintaining accurate electronic and manual records
• Raising and sending purchase orders to suppliers
• Liaising with customers, suppliers and internal departments
• Providing general administrative support as required
• Ensuring company procedures and standards are adhered to at all times

What you'll need to succeed
To be successful in this role, you will have:

• Previous administration and customer service experience
• Strong communication skills, both written and verbal
• Excellent attention to detail and accuracy
• A customer-focused approach
• Good organisational and time-management skills
• The ability to prioritise and manage your own workload
• A flexible and proactive attitude
• Confidence working within a busy office environment

What you'll get in return

• Salary of £26,000 per annum
• Immediate start available
• Free on-site parking
• Full-time permanent opportunity
• Career development and progression opportunities
• Company benefits package
• 25 days annual leave plus bank holidays
• Monday to Thursday, 9:00am-5:00pm and Friday, 9:00am-4:00pm

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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Reference 225681180