Job Description:

Purpose of Position:

Delivering order fulfilment to contracted service standards for a defined portfolio of clients.

Key Responsibilities:

• Receiving and processing of orders, including EDI and manual orders, and dealing with order fulfilment issues
• Maintaining effective communication with the customer on order fulfilment
• Processing of invoices and resolution of invoice queries
• Effective management of and communication with 3PLs, and reporting back to client on 3PL performance
• Investigating and resolving delivery discrepancies, including raising credit notes where appropriate
• Periodic reporting as required by the contract.
• Production of month end stock reconciliation and adjustments reporting

Core Competencies:

• Attention to detail.
• Ability to work to deadlines and manage conflicting priorities.
• Effective communication – internally and externally
• Ability to interface at all levels.
• Supportive of colleagues
• Commitment to the delivery of customer service excellence
• Reliable
• IT literate

Experience and Skill Requirements:

• Good literacy and numeracy skills (equivalent to GCSE 5+in English and Maths)
• Working knowledge in basic use of MS Office
• Relevant experience of a similar role covering most of the same areas
• Have worked with accounting software, preferably QuickBooks, Xero, and Sage
• Experience of using MS Excel in an Operations role
• Proactive

Hours:  Monday to Friday, 9:00am – 17:30pm - They offer hybrid working 1 day a week after probation

Salary:  £24,000-£27,000 depending on experience

Benefits:  Holidays are 31 including bank holidays. Bupa Cash Plan, Electric Car Scheme, Free Parking, we close between Christmas and NY, option to buy or sell annual leave, Christmas/Summer Parties.